Make a difference

AidPoint, where the will of society meets the needs of the citizen. Be part of building tomorrow´s safety network.

Not just an app - a new layer of community safety infrastructure
It’s collective presence — and individual action through a good deed
Feeling unsafe is a global trend we aim to reverse
Valuable even when it’s not used — feel safer because it exists

Download the app

Registration happens in the app and takes under a minute.

Why AidPoint?

AidPoint is built on a simple but powerful idea: in every community there are people who want to help others – AidPoint Responders. There are also homes, businesses, and public places that can serve as temporary Safe Places.

Not everyone has someone close to contact when they start to feel unsafe. Maybe you’re new in town, traveling, or just alone when you’re on your way somewhere. With AidPoint, you choose: digital companionship from Responders via Safer Way, head to a Safe Place to settle down, or get Responders who meet you where you are. It’s neighborly help for our time – crowdsourced safety in real time. A large network of Responders and Safe Places means help is actually nearby when something happens to you or someone you know, wherever you are.

Low individual effort with extremely high collective impact. We measure success in safety, not in the number of alerts. The more people in the network, the safer society becomes for everyone – even if the app is never needed.

How it works

Download the app

Install the AidPoint app from the App Store or Google Play. Sign in and manage your account.

Registered

As a registered user, you are a Responder who can help others. You can also register a Safe Place — quickly and easily. When needed, you can seek help if you feel threatened, unsafe, or injured.

Roles and flows

Safer Way (flow)

When you want to feel safer with digital followers on your way to a destination, or when you’re just out walking without a specific destination.

Walking, running, cycling, taking a taxi, or waiting for the bus – let digital companions follow your route. AidPoint’s local responders are selected by the system along your route to the destination (if a destination is selected), so if something happens they’re nearby. You can also choose saved AidPoint contacts (local/global following) or send a "follow me" link to friends/family (local/global following). Followers see you on a map, your speed, and you can chat with each other. You get information about who your followers are and the distance to them.

You as a Responder (role)

Can follow someone digitally in Safer Way cases via map when the person is moving from their location to a specified destination or does not have a specific destination. You see the person seeking help on the map, the person’s speed, time spent in the case, and can chat during the ongoing case.

Can meet up with a person seeking help nearby who needs assistance on site to move forward or who feels unsafe, lost or afraid.

Can register your home or your business as a Safe Place where a person seeking help can request assistance at your Safe Place. This usually means supporting someone as they continue on their way or helping them contact someone when the person seeking help may feel worried, afraid, or unsafe right now.

You as a Responder can always choose between accepting or declining when a case alerts in the app. Clear instructions about the person seeking help, what has happened, and GPS (route and distance) as well as chat are shown when you have accepted the case. But remember that you’re always in control of your own involvement.

A Safe Place can be private households – homes, kind people who temporarily welcome someone who feels unsafe or afraid and needs help for the moment. It can also be businesses, offices, and public places.

It’s about creating more safe points in everyday life for everyone. Places where someone can be seen, welcomed, and get a chance to settle down, make a call, or wait for further help. As the person responsible for a Safe Place, you never have to let someone in if you don’t feel safe doing so. AidPoint logs all events, and with a matching code in the case, you’ll know you’re welcoming the right person. A person seeking help cannot come to your Safe Place via AidPoint unless you have accepted the request beforehand.

Help Where You Are (flow)

When you need help at the location where you are.

If you’re lost, can’t find your way in a new city, feel stressed, have a panic attack, are scared, or generally feel unsafe, you can ask AidPoint Responders to meet you at your location. During an active case, you and the Responder see each other on a map and can chat. You also see information about the other person such as name, age, gender, and city of residence. When you meet, you both show a matching code from the AidPoint system for identification.

Person seeking help (role)

Can request a digital companion from your current location to a chosen destination. The system selects followers along your route if a destination is set, otherwise followers within a certain distance from your current location are chosen. Followers see you on a map, your speed, and you can chat.

Can head to the nearest Safe Place from the list where you can settle down for a while, get help calling someone, or otherwise move forward. Once accepted by the Safe Place, you see where to go on a live map and the Safe Place sees where you are.

Can get help where you are, and here too a map is shown for you and the Responder so you can find each other and chat. There’s also a faster flow for when it feels more urgent and minutes can matter. With Priority Help, the system looks for two Responders to get to where you, as the person seeking help, are. For all physical meetings, everyone shows a matching code from the AidPoint system for identification.

AidPoint does not replace the need to call emergency services (SOS) in acute emergencies.

Safe to join - helping is a given

If someone else needs help, if something happens nearby — because you want to be a good person
Voluntary — you can pause or stop at any time
It’s about safety for everyone — the likelihood that help is nearby

FAQ

How do I register?

Sign-up is all in the app. You can also add a Safe Place to your profile if you’d like to temporarily offer shelter to someone who feels unsafe, scared, or needs help moving on or reaching family.

Is AidPoint free?

Yes. 100% free. We don’t sell help — we make help more likely to be nearby, and let AidPoint Responders follow you digitally on your way.

Do I need to be active all the time as a Responder or Safe Place?

No. You’re always in control. AidPoint is meant to be a passive network with an active effect. When an alert goes out and you’re nearby, you can — as a Responder or Safe Place — accept, decline, or just let it time out. You can also temporarily set your Safe Place to inactive when you’re away.

Do I have to register a Safe Place?

No, you don’t. You should feel safe too when welcoming someone who needs temporary support to your door. You never have to let anyone inside if you’re not comfortable — sometimes it’s just about meeting them at the door and helping them on their way. And AidPoint logs everything that happens.

Does AidPoint replace 112?

No. In acute emergencies you should always call 112. For an Prioritized Help case in AidPoint, the system will always look for two (2) Responders — both will be prompted to also call emergency services once the case is accepted.

What information does a Responder see about the person seeking help?

When a person seeking help submits a case, Responders in the nearby area can see what the person wrote in the free-text field (what happened) and how far away the person in distress is. The Responder also sees gender, age range, hometown, and language. When the Responder accepts the case, information available from the user’s public profile is shown: first name, gender, age range, hometown, language, and profile picture if one has been uploaded to the system. Upon acceptance, a map is also shown to both parties so they can see where the other person is. For a Safer Way case, only the person doing the following can see the map. In all cases, the parties can chat with each other. Everything is logged in AidPoint.

What information does the helpseeker see about the Responder?

When helpseeker submits a case and a Responder has accepted it, the information available from the user’s public profile is shown: first name, gender, age range, hometown, language, and profile picture if one has been uploaded to the system. Upon acceptance, a map is also shown to both parties so they can see where the other person is. For a Safer Way case, only the person doing the following can see the map. In all cases, the parties can chat with each other. Everything is logged in AidPoint.

What information does a Safe Place see about the helpseeker?

When a request is sent to Safe Place, Safe Place can see what the person seeking help wrote in the free-text field and how far away the person seeking help is. Safe Place also sees gender, age range, hometown, and language. When Safe Place accepts the case, the information available from the user’s public profile is shown: first name, gender, age range, hometown, language, and profile picture if one has been uploaded to the system. Upon acceptance, a map is also shown to both parties so they can see where the other person is. For a Safer Way case, only the person doing the following can see the map. In all cases, the parties can chat with each other. Everything is logged in AidPoint.

What information does the helpseeker see about a Safe Place?

When the person seeking help searches for Safe Place, a list of AidPoint Safe Places in the nearby area is shown, sorted by distance. For each Safe Place, the first name of the person who registered the Safe Place and that person’s age range are shown. Then type (e.g., house, townhouse, apartment, gym, office), category (e.g., private, business, municipal, public place), and languages spoken at the Safe Place are shown. When Safe Place has accepted the request, the information available from the user’s public profile is shown: first name, age range, gender, language, type, category, address, and profile picture if one has been uploaded to the system. Upon acceptance, a map is also shown to both parties so they can see where the other person is. For a Safer Way case, only the person doing the following can see the map. In all cases, the parties can chat with each other. Everything is logged in AidPoint.

What do users see about each other during digital following, Safer Way?

When a person seeking help submits a Safer Way case, it goes out to AidPoint Responders nearby or along the route the person seeking help has chosen from start to destination. The Responder sees gender, age range, hometown, language, which activity has been selected (e.g., walking, running, cycling), the estimated time the person seeking help has chosen, and a message from the person seeking help. Upon acceptance, first name, gender, age range, hometown, and the distance to each other are shown. For a Safer Way case, only the person doing the following can see the map. In all cases, the parties can chat with each other. Everything is logged in AidPoint

What is a matching code?

In every case that has been accepted between two parties where they meet someone physically to help or be helped, a "matching code" is created that each party in the case must show so they know they are meeting the right person. This applies to all cases except Safer Way, which is digital following.

How does the chat work?

A simple chat function starts between the parties in each case after a case has been accepted. The chat has pre-written messages and also the option to write your own messages. All pre-written messages are translated into each user’s selected language (the phone’s set region). The chat is automatically closed and no longer shown after the case has been completed.

Can I as a woman ask to only be digitally followed by other woman?

Yes, when you ask to be digitally followed by local AidPoint Responders you can ask for woman followers only.

What is logged?

Everything is logged in AidPoint for everyone’s safety. When a case is closed, neither party involved in the case can see information about the other party, chat history, or similar afterwards.

What is the goal of AidPoint?

Safety for everyone through civil society response (AidPoint Responders) and local safety networks (AidPoint Safe Places). A data-driven safety platform with AI-based risk assessment, risk zones, safer routes, heatmaps, and predictive safety analytics for our community.